Our receptionists have been trained to ensure you see the right clinician for your health needs. To do this, they may ask you some basic questions such as ‘how long have you had this problem?' or 'have you taken any over the counter medication?'.

GP practices are under tremendous pressure nationally. By training our receptionists to provide our doctors and nurses with as much information as possible we are able to reduce the strain on the practice as a whole.

Alternatively you could try our online tools, such as our self-help guides, to get immediate self-help advice on minor ailments without the need to attend the surgery in person, or sign up for our Patient Online Access Service to book routine appointments online. To sign up, you will need to come into reception initially to register and show Photographic ID. Please note only patients over the age of 16 can be registered.

'One appointment, One problem'


The majority of GP and nurse appointments are ten minutes duration. We ask that you try to observe the 'One appointment, one problem' ethos.  We strive to deal with each medical problem to the highest standard, and this proves impossible if we are expected to deal with a number of problems in one appointment.

Also, your appointment is booked for you only, so please do not expect the Clinician to deal with the problem of a relative or a child in addition during your appointment. Please make a separate appointment for your child if they need to see a doctor as well as yourself.


If you have any minor ailments such as headaches, neck/back pain, rashes, sunburn, earache or cold and flu symptoms? You can discuss these ailments with the a Pharmacist, or you may be signposted to one of our excellent Multi-disciplinary Team Members including Advanced Nurse Practitioner, Musculoskeletal Specialist, Specialist Paramedic Practitioner or our Advanced Clinical Pharmacist. They are able to prescribe medication and can also liaise with a doctor if required.


  • Ask yourself – how important is being seen quickly? Could I seek advice from an alternative source (please see further info here)? Would I be better waiting to see a GP who knows my condition?
  • If a GP runs late – are they spending necessary time with patients? One day you may appreciate them running late for you.
  • It’s sensible to bring a list – however, consider what’s achievable in 10 minutes. 
    • 4 problems? That’s 150 seconds each. It’s usually better to come back again rather than squeezing everything into 10 minutes.
  • Beforehand – work out what’s really worrying you. Make short notes that describe your symptoms.
  • Be honest– explain your condition as accurately as possible and don’t “save” important issues until the end.
  • Wear accessible clothing if you’re likely to need to undress for an examination.
  • Make sure you understand Please ensure that you understand what’s been discussed agreed in the way of any future & additional treatment along with referrals & what will happen next.

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