Surgery Opening Times:

The surgery is open from 8:00am to 6:30pm Monday - Friday.  A receptionist is available to speak to you on the telephone or at the surgery throughout these times as listed below:

Main Reception (Front Desk):  Open 8:00am - 6:30pm

Appointments Telephone Line:  8:00am - 6:00pm

If you need to contact the surgery outside of the above telephone line times, please call the main surgery line on 01202 519 311 and listen to the recorded instructions for more information.

Extended Hours:

The surgery is open for an Extended period of time on a Monday evening for our Family Planning Clinic.   During clinic times, the surgery's Main Reception is open until 20:00hrs   

We also have a GP working for routine appointments on a  Monday between 18.00-20.00hrs

We have a practice nurse also working until 20.00hrs on a Monday for routine appointments 

If there is staff sickness that means the surgery is unable to stay open until 7:30pm, there will be information in the Main Reception Area and on our website.  Should this happen, the surgery will close at the normal time of 6:30pm

Consulting Times:

Our GP clinics run from 08:30am - 12:00 and then 14:30pm - 17:50pm Monday to Friday. Monday Evening 18.00-20.00hrs

Other clinicians, such as Nurses or Phlebotomists, may be available outside of these times so please speak to a member of the Reception Team for more information.

Our next Bank Holiday closures are:

Monday  3rd May - Early Spring Bank Holiday 

Monday 31st May - Spring Bank Holiday 

During the year, we have Staff Protected Learning Time where the surgery is closed for our staff to do mandatory training.  Below are the upcoming  dates and times we are closed for training for 2020: 

 Staff Protected Learning Times:

Tuesday 27th April 2021 - 13:30-16:30

Tuesday 8th June 2021 15:30 - 18:30

Thursday 28th October 2021 13:30-16:30

Thursday 3rd  February  2022 15:30 -18:30

The Practice is also closed every Thursday between 13:00hrs - 14:00hrs for staff meeting/training.

When We Are Closed

If you need medical help you can call 01202 519 311 at all times. If the practice is closed, a recorded message will advise you of the opening hours and what to do if you need urgent advice.

If you require urgent medical assistance which cannot wait until the surgery re-opens, please call 111. Calls to the NHS 111 service are free from both landlines and mobiles.

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be an out of hours doctor, A&E, an urgent care centre or a walk in centre , a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance,  they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

Call 999 in an emergency. Chest pains and/or shortness of breath, heavy bleeding, unconsciousness, seizures and symptoms of stroke constitute an emergency.