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2014/2015 Action Plan Update

This year along with the patient group we looked at feedback from suggestions, complaints and the Friends and Family Test. We listened to our patients and are taking the following actions:

What you said:

We want to be able to book appointments well in advance

What we did:

We have recently invested in an electronic rota system which significantly decreases the time it takes to produce the doctor rota allowing appointments to be made available well in advance. 

What you said:

It is sometimes difficult to get through on the telephone

What we are doing:

We are currently looking into the feasibility of upgrading the telephone system and are liaising with telephone service providers to explore what options are available.

What you said:

The post box at the front of the building is not secure

What we did:

We have purchased a new secure post box with a narrow slot which will be fitted in the near future.

What you said:

We would like evening appointments so we can come to the surgery outside of our commitments

What we did:

Although the practice provides evening appointments, it became apparent at the patient group meeting that not many people were aware of them. The practice is undertaking a campaign to raise awareness of "extended hours" appointments via email, poster and website to help improve access for those who prefer to attend outside of normal surgery hours.

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